Say Hola!
Run by a father-daughter duo, you’re in the hands of the owners themselves at Estribos! We are involved in every aspect of the business and will likely be the ones answering any of your queries. Whether it’s about our products, services, or any special requests, we take great pride in ensuring each customer receives personal attention and care.
We want to hear from you!
Contact us using the form on this page, or via:
Office Hours
7am to 6pm, Monday through Saturday.
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You May Be Interested In…
Belts
Handmade in our workshop for over thirty years with the finest materials and traditional artisan craftmanship.
Buckles
Elevate your belt game with our premium selection of belt buckles.
Pet Accessories
Handstitched in our own workshop in Argentina and paired with the finest saddlery metalwork.
FAQs
How do I exchange my Estribos goods?
If you wish to exchange an item, we are committed to ensuring our products are worn with pride and want to make the process as easy and reasonable as possible for you. We have no time limit on our exchange policy, and we don’t require a receipt as proof of purchase, as long as the item is in unused condition.
To initiate an exchange, simply return the item to us at the address below, along with a note that includes your full contact details, return delivery address, and the exchange requested. Full exchange information is also included on the flyer packaged with your order.
Estribos Argentina
25 Poveys Close,
Burgess Hill,
West Sussex
RH15 9TB
Please note: The returned item remains your responsibility until it reaches us. For your protection, we recommend using a recorded delivery service that insures the value of the goods.
For international exchanges, please email us in advance for detailed customs, duty, and shipping instructions. If this step is not followed, any import taxes or duties incurred will be passed on to you.
Prefer not to post? Our returns address is a private residence, but we’d be happy to arrange a time for you to exchange your order in person.
How long will it take to ship my order?
Orders placed with Standard or Economy services will be dispatched the same day if received before 2pm UK time. If you place your order after 12pm it will be dispatched the next working day. Express Delivery orders will be shipped the same day if placed by 12pm UK time.
Please note that standard dispatch times do not apply to the following:
- International orders may require up to 24 hours of handling time before dispatch
- Special Edition and Custom Designs can take 2-4 weeks to make, plus shipping time
- Some dog collar and lead sizes are made to order, with a production time of 2-4 weeks (as indicated in individual product listings), plus shipping time
- Belt sizes 115cm and above may take 2-6 weeks to produce, depending on length and leather availability, plus shipping time
- Personalised initials on any of our in-stock belts may require an additional handling time of 5-10 days. This does not apply to special edition or custom design belts, which have set production timeframes.
If there is an issue relating to sizing/availability we will keep you informed.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email.
UK orders will be contacted directly by Royal Mail or Parcel2Go with tracking information, either via text or email.
International orders will receive an update with shipping status and/or tracking information. Please check your junk folder, as tracking details are often sent directly from the courier or shipping agents (Royal Mail, Parcel2Go, Transglobal Express, FedEx, or UPS, depending on the destination and service selected).
All of our orders are shipped using reliable, insured, and tracked services, ensuring both parties have added security with proof of delivery.